Ocala Fire Rescue

Helpful Resources to get the word out about Community Connect.

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How does my local Fire & EMS Department use my information to better serve me?

Your information is crucial when we respond to an emergency. We can respond more effectively by accessing your valuable data to meet your needs and ensure your safety.

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Information at the time of response

When responding to emergency incidents, the dire & EMS department utilizes the information you provide in Community Connect to better serve you. This valuable information allows us to understand your situation better and provide more targeted assistance.

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Communication Following Dispatch to your property

The fire & EMS department will promptly notify you via email or text if an incident is reported at your address. Stay informed and receive essential updates regarding the incident response and any necessary actions that may be required.

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Emergency Alert System

Stay connected and well-informed through our emergency alert service. These notifications enable the department to reach the entire community, informing residents about emergency evacuations, severe weather alerts, and other critical updates that may impact your safety. Receive the information you need to stay prepared and protected.

How secure is my data and how is it used?

Community Connect is Safe & Secure
The data you provide Community Connect is secure and only used to serve you during emergencies better. Your information is never used for any other purpose. All logins are password protected with bank-level encryption and security. If you're comfortable logging in to your online bank, you'll be comfortable logging in to Community Connect.
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Frequently Ask Questions

Why does Community Connect use a .io Website Domian?

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In the tech and software development world, I/O means input/output, so .io is relevant to any company who's mission includes bringing technology to end-users. For this reason, .io domains are also more familiar than other non-.com top level web addresses.Although first designed for British Overseas possessions in the Indian Ocean, .io has come to symbolize the perfect TLD for new projects emerging in the United States and Canada such as Community Connect.

What is First Due / Community Connect?

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First Due is a leading software partner to some of North America's largest Emergency Service organizations. We're passionate about ensuring public safety agencies can take a giant leap forward in how information is used to plan for incidents, increase survivability, and derisk communities. By delivering a platform for collaboration and sharing, we are bridging the deadly information gap end-to-end, always keeping in mind the way First Responders and Emergency Managers work today.

It appears someone already created a Community Connect account for my address, what should I do?

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Community Connect limits one profile to each specific Address. This still allows each unit to have an account at apartment buildings or condo complexes. If residents receive an error message that there is already a Community Connect account for this address, take the following steps.

  1. Ask your family, roommates, or co-habitants if they've already created a profile.
  2. If none of your co-habitants appear to have created the Community Connect profile, please reach out to team@communityconnect.io and we will work with you to resolve the situation.

How can I help spread the word and get more people in my Community Signed up?

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Reach out to your local Public Safety agency and discuss how you can help spread the word and how you can get involved in helping to protect your loved ones and neighbors through the program.

Can I make a Community Connect profile for a loved one who cannot do it themselves?

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Community Connect is designed to be fully accessible and can be configured on any internet-connected device. In the event that you do need to create a Community Connect profile for someone who cannot do so themselves,  there are options that may be available:

  1. Create a Community Connect account using their email and physical address for them.
  2. Contact your Community Connect administrator with the local fire department to create an account for your loved one.

I have a home and I'm a business owner. How can I make a Community Connect profile for both?

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Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.

What happens if I move?

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Community Connect provides you with the ability to edit your address.  Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.

Community Connect is secured by "bank-level encryption". What does that mean?

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Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.

Who has access to the information that I provide?

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Your emergency services agency that hosts the Community Connect program will securely be able to access your Community Connect data. Data stored in Community Connect is only accessed during an emergency at your address or a large scale disaster.