If you have additional questions or need assistance with burn permit applications or creating your profile, please reach out to communityconnect@kerncounty.com.
Who has access to the information that I provide?
Your emergency services agency that hosts the Community Connect program will securely be able to access your Community Connect data. Data stored in Community Connect is only accessed during an emergency at your address or a large scale disaster.
Community Connect is secured by "bank-level encryption".
What does that mean?
Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.
What happens if I move?
Community Connect provides you with the ability to edit your address. Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.
I have a home and I'm a business owner. How can I make a Community Connect profile for both?
Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.
Can I make a Community Connect profile for a loved one who cannot do it themselves?
Who has access to Hazard Reduction Burn Permits?
Community Connect is designed to be fully accessible and can be configured on any internet-connected device. In the event that you do need to create a Community Connect profile for someone who cannot do so themselves, there are options that may be available:
Currently, online Hazard Reduction Burn Permits are only available to residence of Eastern Kern Air Pollution Control District. If you live in San Joaquin Valley APCD and would like to apply for a Hazard Reduction Burn Permit please call (559)230-5950. If you are not sure which district you live in please check this web map to find your APCD.
How can I help spread the word and get more people in my Community Signed up?
How do I check if it’s a burn day after applying for a burn permit?
Reach out to your local Public Safety agency and discuss how you can help spread the word and how you can get involved in helping to protect your loved ones and neighbors through the program.
Check your “Status” for your Burn Permit in Community Connect before igniting any fire. SUSPENDED-BURN BAN ON means it is a NO BURN DAY. ACTIVE means that it is a permissive BURN DAY. If you don’t have access to the internet to check the status via Community Connect, the permittee must call the local Fire Department and receive approval. When you create your burn permit, you should receive an automatic email from Community Connect if your burn permit status changes as a result of the fire department or air pollution control district shutting down burning in your area, and again when burning is re-opened.
It appears someone already created a Community Connect account for my address, what should I do?
Community Connect limits one profile to each specific Address. This still allows each unit to have an account at apartment buildings or condo complexes. If residents receive an error message that there is already a Community Connect account for this address, take the following steps.
What is First Due / Community Connect?
First Due is a leading software partner to some of North America's largest Emergency Service organizations. We're passionate about ensuring public safety agencies can take a giant leap forward in how information is used to plan for incidents, increase survivability, and derisk communities. By delivering a platform for collaboration and sharing, we are bridging the deadly information gap end-to-end, always keeping in mind the way First Responders and Emergency Managers work today.
Who has access to Hazard Reduction Burn Permits?
Currently, online Hazard Reduction Burn Permits are only available to residence of Eastern Kern Air Pollution Control District. If you live in San Joaquin Valley APCD and would like to apply for a Hazard Reduction Burn Permit please call (559)230-5950. If you are not sure which district you live in please check this web map to find your APCD.
Why does Community Connect use a .io Website Domian?
In the tech and software development world, I/O means input/output, so .io is relevant to any company who's mission includes bringing technology to end-users. For this reason, .io domains are also more familiar than other non-.com top level web addresses.
Although first designed for British Overseas possessions in the Indian Ocean, .io has come to symbolize the perfect TLD for new projects emerging in the United States and Canada such as Community Connect.
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