Eastside Fire Rescue

Together, Building a Safer Community Through Prevention, Preparedness & Response

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FAQ

Learn More About Community Connect

Who has access to the information that I provide?

Your emergency services agency that hosts the Community Connect program will securely be able to access your Community Connect data. Data stored in Community Connect is only accessed during an emergency at your address or a large scale disaster.

Community Connect is secured by "bank-level encryption".
What does that mean?

Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.

What happens if I move?

Community Connect provides you with the ability to edit your address.  Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.

I have a home and I'm a business owner. How can I make a Community Connect profile for both?

Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.

Can I make a Community Connect profile for a loved one who cannot do it themselves?

Community Connect is designed to be fully accessible and can be configured on any internet-connected device. In the event that you do need to create a Community Connect profile for someone who cannot do so themselves,  there are options that may be available:
  • Create a Community Connect account using their email and physical address for them.
  • Contact your Community Connect administrator with the local fire department to create an account for your loved one.

How can I help spread the word and get more people in my Community Signed up?

Reach out to your local Public Saftey agency and discuss how you can help spread the word and how you can get involved in helping to protect your loved ones and neighbors through the program.

It appears someone already created a Community Connect account for my address, what should I do?

Community Connect limits one profile to each specific Address. This still allows each unit to have an account at apartment buildings or condo complexes. If residents receive an error message that there is already a Community Connect account for this address, take the following steps.
  • Ask your family, roommates, or co-habitants if they've already created a profile.

What is First Due / Community Connect?

First Due is a leading software partner to some of North America's largest Emergency Service organizations. We're passionate about ensuring public safety agencies can take a giant leap forward in how information is used to plan for incidents, increase survivability, and derisk communities. By delivering a platform for collaboration and sharing, we are bridging the deadly information gap end-to-end, always keeping in mind the way First Responders and Emergency Managers work today.