Community Connect

Health & Life Safety Reimagined

Build your Local Community Connect Program:
No True Single Platform Icon
Health & Life Safety Profile Database
No True Single Platform Icon
Community Interaction Tool
No True Single Platform Icon
Mass Notification Platform

Health & Life Safety Database

Community Connect allows the community to directly participate in their First Responders Community Risk Reduction program by submitting the most valuable information during the time of response for First Responders.

Our ability to make decisions improves when we know your residence type and if you have fire sprinklers or a family meeting place.
Communication is vital during an emergency. Identify an emergency contact who can provide information about access to your property and how to deal with hazards and locate occupants.
If you or your family members have mobility or other functional needs that require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.
Your pets are part of the family. We want to ensure we can handle and evacuate pets during an incident. Enter details about your pet and upload a picture of your furry family member so we can identify them during an incident.
Keep us aware of the most important access and utility details, your fire control systems, if there are hazardous materials on-site and other key pieces of critical building information.
If you or people at your facility have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly and effectively.
Upload images and documents outlining your plans in case of different types of emergencies. Let your First Responders know what procedures you, your staff, and your guests will be following in case of an emergency.
Enter your contact details - we'll send you a text message to inform you and/ or the members of your team in the event that we are ever called to your property during an emergency.

Community Interaction Tool

Community Connect helps Public Safety offer, organize and receive payment for services from the community with ease.

Hendersonville Fire Department adds truck to fleet, launches Community Connect

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BlueRidgeNow

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Truckee Meadows Fire & Rescue launches online app to better communicate with residents

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News 4

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Howard launches innovative website that could save lives

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ABC 2 First Alert

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Frequently Ask Questions

Why does Community Connect use a .io Website Domian?

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In the tech and software development world, I/O means input/output, so .io is relevant to any company who's mission includes bringing technology to end-users. For this reason, .io domains are also more familiar than other non-.com top level web addresses.Although first designed for British Overseas possessions in the Indian Ocean, .io has come to symbolize the perfect TLD for new projects emerging in the United States and Canada such as Community Connect.

What is First Due / Community Connect?

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First Due is a leading software partner to some of North America's largest Emergency Service organizations. We're passionate about ensuring public safety agencies can take a giant leap forward in how information is used to plan for incidents, increase survivability, and derisk communities. By delivering a platform for collaboration and sharing, we are bridging the deadly information gap end-to-end, always keeping in mind the way First Responders and Emergency Managers work today.

It appears someone already created a Community Connect account for my address, what should I do?

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Community Connect limits one profile to each specific Address. This still allows each unit to have an account at apartment buildings or condo complexes. If residents receive an error message that there is already a Community Connect account for this address, take the following steps.

  1. Ask your family, roommates, or co-habitants if they've already created a profile.
  2. If none of your co-habitants appear to have created the Community Connect profile, please reach out to [email protected] and we will work with you to resolve the situation.

How can I help spread the word and get more people in my Community Signed up?

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Reach out to your local Public Safety agency and discuss how you can help spread the word and how you can get involved in helping to protect your loved ones and neighbors through the program.

Can I make a Community Connect profile for a loved one who cannot do it themselves?

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Community Connect is designed to be fully accessible and can be configured on any internet-connected device. In the event that you do need to create a Community Connect profile for someone who cannot do so themselves,  there are options that may be available:

  1. Create a Community Connect account using their email and physical address for them.
  2. Contact your Community Connect administrator with the local fire department to create an account for your loved one.

I have a home and I'm a business owner. How can I make a Community Connect profile for both?

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Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.

What happens if I move?

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Community Connect provides you with the ability to edit your address.  Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.

Community Connect is secured by "bank-level encryption". What does that mean?

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Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.

Who has access to the information that I provide?

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Your emergency services agency that hosts the Community Connect program will securely be able to access your Community Connect data. Data stored in Community Connect is only accessed during an emergency at your address or a large scale disaster.