Any information you provide through Community Connect is completely voluntary and based on what you are comfortable sharing. We have made it easy for you to know what may be important by organizing your secure portal into buckets of information you can enter.
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Watertown Community Connect
Together, Building a Safer Community, Through Prevention, Preparedness & Response
Create or Update Your Profile Today
Create or Update Your Profile Today
WHAT IS COMMUNITY CONNECT?
The mission of the Watertown Fire Department is to provide the citizens and visitors of Watertown with an effective, well-trained team of professionals to protect their lives and property through fire prevention and education, emergency services, fire suppression, medical response, rescue operations, and emergency management. Fulfilling that mission requires more than responding when an emergency occurs—it requires preparation, partnership, and a commitment to community safety before an incident ever happens.
To support these efforts, the Watertown Fire Department is proud to offer Community Connect, a secure online platform that allows residents and business owners to share important information directly with first responders. Information such as emergency contacts, access instructions, building details, utility shutoff locations, pets, mobility considerations, and critical medical needs can provide firefighters with valuable situational awareness before arriving on scene. In an emergency, having this information readily available can save precious time, improve decision-making, and enhance the safety of both our community members and responding personnel.
Participation in Community Connect is completely voluntary, and all information is securely stored and accessible only to authorized emergency responders during an active incident at your address. By taking a few minutes to create a profile, you can help us better prepare for emergencies and provide the highest level of service when you need us most.
Community Connect is an important tool in our ongoing commitment to protecting the lives and property of those who live, work, and visit Watertown. I encourage you to join us in this partnership and help make our community safer and more resilient.
Create an account
Sign in for free and get started doing your part. It just takes your email, phone number and address.
Enter the info that matters most
Enter valuable information that can help us assist more effectively during an emergency.
Help your Fire Department when seconds count
That’s it. Just keep us updated when things change over time so we can always be prepared.
Your Property
Understanding critical information such as your residence type, whether or not you have fire sprinklers, or designated family meeting places, improves our ability to respond and make decisions during an emergency.
Your People
Let us know who is best to contact in case of an emergency. Your contacts can help us with everything from access, to how to deal with potential hazards or locate occupants. Getting in touch helps us better communicate at the time when it’s needed most.
Your Needs
If you or members of your family have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.
Your Pets
Your pets are part of the family too. We want to make sure that we are able to evacuate pets and best handle them as best we can during an incident. Tell us about any type of pet at your residence – even take a photo so we can spot them easily!
What kinds of information can I provide?
Any information you provide through Community Connect is completely voluntary and based on what you are comfortable sharing. We have made it easy for you to know what may be important by organizing your secure portal into buckets of information you can enter.
Your Property
Understanding critical information such as your residence type, whether or not you have fire sprinklers, or designated family meeting places, improves our ability to respond and make decisions during an emergency.
Your People
Let us know who is best to contact in case of an emergency. Your contacts can help us with everything from access, to how to deal with potential hazards or locate occupants. Getting in touch helps us better communicate at the time when it’s needed most.
Your Needs
If you or members of your family have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.
Your Pets
Your pets are part of the family too. We want to make sure that we are able to evacuate pets and best handle them as best we can during an incident. Tell us about any type of pet at your residence – even take a photo so we can spot them easily!
Enable your commercial building, schools, or business property to provide your emergency plans and most critical information to your First Responders - available at a moment's notice in the event of an emergency. Stay aware and communicate with Emergency Services during an incident with an automatic direct line of communication with responders en route to your location via text message.
Your Contact Info
Enter your contact details - we'll send you a text message to open a direct line of communication to you or members of your team in the event that we are ever called to your property during an emergency.
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Your Property
Keep us aware of the most important access and utility details, your fire control systems, if there are hazardous materials on-site and other key pieces of critical building information.
Your People
If you or people at your facility have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly and effectively.
Your Plans
Upload images and documents outlining your plans in case of different types of emergencies. Let your First Responders know what procedures you, your staff, and your guests will be following in case of an emergency.
Burn Permitting Policy
In addition to Community Connect enabling your First Responders to better protect your property and family’s well-being, you can also handle all Burn Permitting within the Community Connect portal. Access, manage, and seek approval for burns within the same account you use to manage your property and its occupants.
how secure is my data and how is it used?
Data that you provide Community Connect is secure and is used only for the purpose of better serving you during emergency situations. Your information is never used for any other purpose. All logins are password protected with bank level encryption and security. If you’re comfortable logging in to your online bank you’ll be comfortable logging in to Community Connect.
Community Connect is
Safe & Secure
COMMUNITY CONNECT IN THE NEWS
COMMUNITY CONNECT
IN THE NEWS
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