Any information you provide through Community Connect is completely voluntary and based on what you are comfortable sharing. We have made it easy for you to know what may be important by organizing your secure portal into buckets of information you can enter.
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Mint Hill Community Connect
Together, Building a Safer Community Through Prevention, Preparedness & Response
Create an Account for Your Household
Create an Account for Your Household
WHAT IS COMMUNITY CONNECT?
The Mint Hill Fire Department is proud to partner with First Due Community Connect, a free and secure platform designed to help our firefighters better protect and serve our community.
Community Connect allows residents and business owners to voluntarily share important information about their homes, businesses, families, and properties that may assist first responders during an emergency. This information may include details about individuals who require additional assistance, pets inside or outside the home, property access points, utility locations, building features (Basements, attic access points, breaker panels) and other critical information that you feel would be important for us to know.
When an emergency occurs, having access to this information can help our crews gain a better understanding of the situation before they arrive. This allows firefighters to make informed decisions and provide a safer, more effective response.
We encourage all residents and business owners to take a few minutes to enroll in First Due Community Connect and help us prepare for emergencies before they happen.
Your information. Our preparation. A safer Mint Hill.
Create an account
Sign in for free and get started doing your part. It just takes your email, phone number and address.
Enter the info that matters most
Enter valuable information that can help us assist more effectively during an emergency.
Help your Fire Department when seconds count
That’s it. Just keep us updated when things change over time so we can always be prepared.
Your Property
Understanding critical information such as your residence type, whether or not you have fire sprinklers, or designated family meeting places, improves our ability to respond and make decisions during an emergency.
Your People
Let us know who is best to contact in case of an emergency. Your contacts can help us with everything from access, to how to deal with potential hazards or locate occupants. Getting in touch helps us better communicate at the time when it’s needed most.
Your Needs
If you or members of your family have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.
Your Pets
Your pets are part of the family too. We want to make sure that we are able to evacuate pets and best handle them as best we can during an incident. Tell us about any type of pet at your residence – even take a photo so we can spot them easily!
What kinds of information can I provide?
Any information you provide through Community Connect is completely voluntary and based on what you are comfortable sharing. We have made it easy for you to know what may be important by organizing your secure portal into buckets of information you can enter.
Your Property
Understanding critical information such as your residence type, whether or not you have fire sprinklers, or designated family meeting places, improves our ability to respond and make decisions during an emergency.
Your People
Let us know who is best to contact in case of an emergency. Your contacts can help us with everything from access, to how to deal with potential hazards or locate occupants. Getting in touch helps us better communicate at the time when it’s needed most.
Your Needs
If you or members of your family have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.
Your Pets
Your pets are part of the family too. We want to make sure that we are able to evacuate pets and best handle them as best we can during an incident. Tell us about any type of pet at your residence – even take a photo so we can spot them easily!
Enable your commercial building, schools, or business property to provide your emergency plans and most critical information to your First Responders - available at a moment's notice in the event of an emergency. Stay aware and communicate with Emergency Services during an incident with an automatic direct line of communication with responders en route to your location via text message.
Your Contact Info
Enter your contact details - we'll send you a text message to open a direct line of communication to you or members of your team in the event that we are ever called to your property during an emergency.
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Your Property
Keep us aware of the most important access and utility details, your fire control systems, if there are hazardous materials on-site and other key pieces of critical building information.
Your People
If you or people at your facility have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly and effectively.
Your Plans
Upload images and documents outlining your plans in case of different types of emergencies. Let your First Responders know what procedures you, your staff, and your guests will be following in case of an emergency.
Burn Permitting Policy
In addition to Community Connect enabling your First Responders to better protect your property and family’s well-being, you can also handle all Burn Permitting within the Community Connect portal. Access, manage, and seek approval for burns within the same account you use to manage your property and its occupants.
how secure is my data and how is it used?
Data that you provide Community Connect is secure and is used only for the purpose of better serving you during emergency situations. Your information is never used for any other purpose. All logins are password protected with bank level encryption and security. If you’re comfortable logging in to your online bank you’ll be comfortable logging in to Community Connect.
Community Connect is
Safe & Secure
COMMUNITY CONNECT IN THE NEWS
COMMUNITY CONNECT
IN THE NEWS
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