Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.

Community Connect provides you with the ability to edit your address.  Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.

Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.

Community Connect is designed to be fully accessible and can be configured on any internet-connected device. In the event that you do need to create a Community Connect profile for someone who cannot do so themselves,  there are options that may be available:

• Create a Community Connect account using their email and physical address for them.
• Contact your Community Connect administrator with the local fire department to create an account for your loved one.

Reach out to your local Public Safety agency and discuss how you can help spread the word and how you can get involved in helping to protect your loved ones and neighbors through the program.

Community Connect limits one profile to each specific Address. This still allows each unit to have an account at apartment buildings or condo complexes. If residents receive an error message that there is already a Community Connect account for this address, take the following steps.

• Ask your family, roommates, or co-habitants if they've already created a profile.
• If none of your co-habitants appear to have created the Community Connect profile, please reach out to team@communityconnect.io and we will work with you to resolve the situation.

First Due is a leading software partner to some of North America's largest Emergency Service organizations. We're passionate about ensuring public safety agencies can take a giant leap forward in how information is used to plan for incidents, increase survivability, and derisk communities. By delivering a platform for collaboration and sharing, we are bridging the deadly information gap end-to-end, always keeping in mind the way First Responders and Emergency Managers work today.