South Dundas Community Connect

WHAT IS COMMUNITY CONNECT?

A Quick Message from

South Dundas Fire & Emergency Services

Welcome to the South Dundas Fire and Emergency Services Community Connect!

It’s an honor to connect with you through this platform. Our team is dedicated to ensuring the safety and well-being of our community, and this site is here to keep you informed and engaged with everything we do. Here, you’ll find a wealth of information about our services, safety tips, and permits.

This portal will allow you to obtain burn permits and be notified of any change in fire danger rating.

This is also where you can share with us important information regarding your property or occupants, such as vulnerable persons that need assistance to evacuate, the use of a backup generator, contact information, or if you have an electric car that you park in the garage. Providing this information helps us to better respond to an emergency at your property.

Mission: Our SDFES mission is to preserve the lives and property of our community and its visitors, to prevent emergencies through community education, and to maintain the highest standards of training and professionalism in the provision of fire and emergency services.

Vision: We ourselves are members of the community we serve. By pursuing operational excellence through the continuous effort to learn, train, and develop as individuals and as a team, we will provide the highest standard of customer service to our community.

‍Values: Pride – Teamwork - Dedication, Pride – in our community, in ourselves, in one another, and in the work we do. Teamwork – we recognize that our success, our safety, and the safety of our community depend upon us to work together as one team. Dedication – to serve our community by training to the highest standards, and to always be learning and improving as first responders.

Thank you for visiting our Community Connect Portal, and we look forward to hearing from you!

How does it work?

Create an account

Enter the info that matters most

Enter valuable information that can help us assist more effectively during an emergency.

Help your Fire Department when seconds count

That’s it. Just keep us updated when things change over time so we can always be prepared.

Help your EMS when seconds count

That’s it. Just keep us updated when things change overtime so we can always be prepared.

What kinds of information can I provide?

Any information you provide through Community Connect is completely voluntary and based on what you are comfortable sharing. We have made it easy for you to know what may be important by organizing your secure portal into buckets of information you can enter.

Your Property

Understanding critical information such as your residence type, whether or not you have fire sprinklers, or designated family meeting places, improves our ability to respond and make decisions during an emergency.

Your People

Let us know who is best to contact in case of an emergency. Your contacts can help us with everything from access, to how to deal with potential hazards or locate occupants. Getting in touch helps us better communicate at the time when it’s needed most.

Your Needs

If you or members of your family have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.

Your Pets

Your pets are part of the family too. We want to make sure that we are able to evacuate pets and best handle them as best we can during an incident. Tell us about any type of pet at your residence – even take a photo so we can spot them easily!

What kinds of information can I provide?

Your Property

Your People

Your Needs

Your Pets

Enable your business, school, age-care facility or other public location First Responders with critical information, valuable emergency plans and more - available at a moment's notice in the event of an incident. Stay aware with notifications from First Responders through text messages in the event they are ever dispatched to your property.

Your Plans

Upload images and documents outlining your plans in case of different types of emergencies. Let your First Responders know what procedures you, your staff, and your guests will be following in case of an emergency.

Your People

If you or people at your facility have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly and effectively.

Your Property

Keep us aware of the most important access and utility details, your fire control systems, if there are hazardous materials on-site and other key pieces of critical building information.

Your Contact Info

Enter your contact details - we'll send you a text message to inform you and/ or the members of your team in the event that we are ever called to your property during an emergency.

Burn Permitting Policy

In addition to Community Connect enabling your First Responders to better protect your property and family’s well-being, you can also handle all Burn Permitting within the Community Connect portal. Access, manage, and seek approval for burns within the same account you use to manage your property and its occupants.

How secure is my data and how is it used?

Data that you provide Community Connect is secure and is used only for the purpose of better serving you during emergency situations. Your information is never used for any other purpose. All logins are password protected with bank level encryption and security. If you’re comfortable logging in to your online bank you’ll be comfortable logging in to Community Connect.

Mobile device sending information securely to first responders

South Dundas Community Connect

Together, Building a Safer Community, Through Prevention, Preparedness & Response

WHAT IS COMMUNITY CONNECT?