Plano Community Connect

Create or Update Your Community Connect Profile:

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Fire Chief

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What is

Community Connect?

We are always looking for ways to better serve the citizens of Plano. For this

reason, we are rolling out a new program to protect our residents and their

property in the most effective way possible. Community Connect is a free,

secure, and easy to use platform that allows you to share critical information

about your household that will aid emergency response personnel when

responding to your residence. By providing information about your

household that you feel is important for us to know about at the time of an

emergency, we can ensure you, and everything you care about, is protected

to the best of our ability.

‍

What is

Community Connect?

We are always looking for ways to better serve the citizens of Plano. For this

reason, we are rolling out a new program to protect our residents and their

property in the most effective way possible. Community Connect is a free,

secure, and easy to use platform that allows you to share critical information

about your household that will aid emergency response personnel when

responding to your residence. By providing information about your

household that you feel is important for us to know about at the time of an

emergency, we can ensure you, and everything you care about, is protected

to the best of our ability.

‍

How does it work?

1. Create an account

Sign in for free and get started doing your part. It just takes your email, phone number and address.

2. Enter the info that matters most

Enter valuable information that can help us assist more effectively during an emergency.

3. Help your Fire Department when seconds count

That’s it. Just keep us updated when things change overtime so we can always be prepared.

What kinds of information can I provide?

Any information you provide through Community Connect is completely voluntary and based on what you are comfortable sharing. We have made it easy for you to know what may be important by organizing your secure portal into buckets of information you can enter.

Your Property

Our ability to make decisions improves when we know your residence type and if you have fire sprinklers or a family meeting place.

Your People

Communication is vital during an emergency. Identify an emergency contact who can provide information about access to your property and how to deal with hazards and locate occupants.

Your Needs

If you or your family members have mobility or other functional needs that require additional assistance, letting us know means we can plan accordingly and respond more quickly to those needs.

Your Pets

Your pets are part of the family. We want to ensure we can handle and evacuate pets during an incident. Enter details about your pet and upload a picture of your furry family member so we can identify them during an incident.

Your Property

Keep us aware of the most important access and utility details, your fire control systems, if there are hazardous materials on-site and other key pieces of critical building information.

Your People

If you or people at your facility have mobility or other types of functional needs that may require additional assistance, letting us know means we can plan accordingly and respond more quickly and effectively.

Your Plans

Upload images and documents outlining your plans in case of different types of emergencies. Let your First Responders know what procedures you, your staff, and your guests will be following in case of an emergency.

Your Contact Info

Enter your contact details - we'll send you a text message to inform you and/ or the members of your team in the event that we are ever called to your property during an emergency.

What services are offered by

Plano Community Connect

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How does my local Fire & EMS Department use my information to better serve me?

Your information is crucial when we respond to an emergency. We can respond more effectively by accessing your valuable data to meet your needs and ensure your safety.

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Information at the time of response

When responding to emergency incidents, the dire & EMS department utilizes the information you provide in Community Connect to better serve you. This valuable information allows us to understand your situation better and provide more targeted assistance.

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Communication Following Dispatch to your property

The fire & EMS department will promptly notify you via email or text if an incident is reported at your address. Stay informed and receive essential updates regarding the incident response and any necessary actions that may be required.

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Emergency Alert System

Stay connected and well-informed through our emergency alert service. These notifications enable the department to reach the entire community, informing residents about emergency evacuations, severe weather alerts, and other critical updates that may impact your safety. Receive the information you need to stay prepared and protected.

How secure is my data and how is it used?

Community Connect is Safe & Secure

The data you provide Community Connect is secure and only used to serve you during emergencies better. Your information is never used for any other purpose. All logins are password protected with bank-level encryption and security. If you're comfortable logging in to your online bank, you'll be comfortable logging in to Community Connect.

Community Connect in the news

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Frequently Ask Questions

Who has access to the information that I provide?

Your emergency services agency that hosts the Community Connect program will securely be able to access your Community Connect data. Data stored in Community Connect is only accessed during an emergency at your address or a large scale disaster.

Community Connect is secured by "bank-level encryption".
What does that mean?

Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.

What happens if I move?

Community Connect provides you with the ability to edit your address. Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.

I have a home and I'm a business owner. How can I make a Community Connect profile for both?

Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.

Can I make a Community Connect profile for a loved one who cannot do it themselves?

Community Connect is designed to be fully accessible and can be configured on any internet-connected device. In the event that you do need to create a Community Connect profile for someone who cannot do so themselves, there are options that may be available:

Create a Community Connect account using their email and physical address for them.
Contact your Community Connect administrator with the local fire department to create an account for your loved one.

How can I help spread the word and get more people in my Community Signed up?

Reach out to your local Public Safety agency and discuss how you can help spread the word and how you can get involved in helping to protect your loved ones and neighbors through the program.

It appears someone already created a Community Connect account for my address, what should I do?

Community Connect limits one profile to each specific Address. This still allows each unit to have an account at apartment buildings or condo complexes. If residents receive an error message that there is already a Community Connect account for this address, take the following steps.

Ask your family, roommates, or co-habitants if they've already created a profile.
If none of your co-habitants appear to have created the Community Connect profile, please reach out to team@communityconnect.io and we will work with you to resolve the situation.

What is First Due / Community Connect?

First Due is a leading software partner to some of North America's largest Emergency Service organizations. We're passionate about ensuring public safety agencies can take a giant leap forward in how information is used to plan for incidents, increase survivability, and derisk communities. By delivering a platform for collaboration and sharing, we are bridging the deadly information gap end-to-end, always keeping in mind the way First Responders and Emergency Managers work today.